You can download an owner's manual on our DOWNLOADABLE MATERIALS page.

Unfortunately, GLOCK does not give factory tours to the public at this time.  Customers are welcome to visit the GLOCK facility for Technical Service support.  

Downloadable resources and information about your GLOCK pistol can be found here. You can also join the GLOCK online community, GLOCK IQ to do product learning modules and engage with other GLOCK enthusiasts.

Yes, you can find out the manufacture date of your GLOCK pistol by contacting GLOCK, Inc Customer Service at GLOCKCustomerService@glock.us

No. GLOCK does not offer any aftermarket parts for GLOCK pistols and recommends against altering or modifying your GLOCK pistol with any aftermarket parts. Altering or modifying your GLOCK pistol can negatively impact the functionality and safety of your pistol. The proper and safe function of your GLOCK pistol depends on it being used for its intended purposes and not being altered or modified. Never alter or modify your GLOCK pistol because this could cause it to malfunction and create a dangerous condition. The WARRANTY may be voided if your GLOCK pistol or any of its parts are altered or modified from their original state.

No. GLOCK does not make recommendations for aftermarket accessories.  To shop OEM GLOCK accessories, check out GLOCK+ at the GLOCK SHOP.

No. Any attempt at converting a GLOCK pistol from semiautomatic to fully automatic through the use of a Machinegun Conversion Device (“MCD”), or other similar devices, is illegal and strictly prohibited under state and federal laws and strongly discouraged by GLOCK.  GLOCK does not manufacture, license, sell or otherwise approve of illegal MCDs or fully automatic conversion of any GLOCK pistols. 

 

For more information, please see the following resources published by the Bureau of Alcohol, Tobacco, Firearms and Explosives (“ATF”):

• ATF MCD Fact Sheet
• ATF Internet Arms Trafficking
• ATF Privately Made Firearms
  

If you know of anyone with an MCD for any firearm please inform state or local law enforcement and/or Bureau of Alcohol, Tobacco, Firearms and Explosives.

GLOCK pistols have three safeties. The SAFE ACTION® System is safety system consisting of three passive, independently operating, mechanical safeties. All three safeties disengage sequentially as the trigger is pulled and automatically re-engage when the trigger is released. The three safeties are the Trigger Safety, the Firing Pin Safety, and the Drop Safety.

The trigger safety is a lever built into the center of the trigger. When the trigger safety is in the forward position, it blocks the trigger from moving rearward. The trigger safety and the trigger must be drawn back at the same time to be able to fire the pistol. If the trigger safety is not depressed, the trigger cannot be moved and so a round cannot be fired. This trigger safety was developed to prevent unintended discharges of a round if the pistol is dropped or lateral forces are applied to the trigger.

The firing pin safety mechanically blocks forward motion of the firing pin. As the trigger is pulled, the trigger bar pushes the firing pin safety up and frees the firing pin channel. If the shooter decides not to fire and releases the trigger, the firing pin safety automatically reengages.

The trigger bar rides in a safety ramp within the trigger mechanism housing. The trigger bar engages the rear portion of the firing pin and prevents the firing pin from moving forward. As the trigger is pulled, the bar rides down the safety ramp and allows the release of the firing pin. After firing, the trigger bar moves upward and reengages the firing pin.

The four rules of firearm safety are:
1. TREAT EVERY FIREARM AS IF IT IS LOADED.

2. ALWAYS KEEP THE FIREARM POINTED IN A SAFE DIRECTION.
 A safe direction is one in which no one can be injured in the event the gun fires. Never point the gun (whether loaded or unloaded) at yourself or anyone else. In selecting a safe direction, you must consider that a bullet can ricochet or glance off any object it strikes (including even the surface of water), that it can penetrate walls, ceilings, floors and windows, and that even handgun bullets can travel over one mile, while some rifle bullets can travel several miles.

3. KEEP YOUR FINGER OFF THE TRIGGER AND OUTSIDE THE GUN'S TRIGGER GUARD UNTIL THE GUN IS POINTED AT THE TARGET AND YOU HAVE DECIDED TO FIRE.

4. ALWAYS BE SURE THAT YOUR TARGET AND WHAT'S AROUND AND BEYOND IT ARE SAFE BEFORE FIRING.

 

To learn more about firearm safety and take the pledge, visit followthefour.com or contact GLOCK PROFESSIONAL for information regarding training courses. 

All GLOCK pistols are shipped with cable locks for your firearm that can be used to safely store your firearm. Other safe storage options include a lock box or a gun safe. For more information, visit https://gunstoragecheck.org/firearm-storage-options/ 

GLOCK, Inc. guarantees its pistols against defects in materials and workmanship that adversely affect their operation for a period of one (1) year from the date of their original purchase by the initial consumer. This warranty is valid only for pistols purchased and used in the United States of America, its territories and possessions, Puerto Rico, and Canada.
You can see the full details on our WARRANTY page.

 

*Subject to terms and conditions

Download the WARRANTY FORM and follow the instructions. If you have additional questions, you can contact Technical Services at (770) 432-1202.

We are now accepting walk-ins for GLOCK Technical Services. Please be aware that there is limited availability and access will be permitted on a first come, first serve basis. All customers will be required to check in with security prior to entry into the facility. For additional questions, please contact Technical Services at Technical.Service@glock.us.

No, GLOCK, Inc. does not offer any custom services at this time.

You can contact your local GLOCK authorized dealer. Use our LOCATOR to find an authorized GLOCK dealer near you. You can also speak to GLOCK staff during any GLOCK Day or GLOCK SPORT SHOOTING FOUNDATION (GSSF) outdoor match. 

You can shop GLOCK parts, accessories, gifts, and apparel at the GLOCK SHOP.

Items can be returned within 45 days with copy of the receipt.

Items must be purchased through store.glock.us to be eligible for return or exchange through GLOCK, Inc.

The item must be in its original packaging and free from wear.

There are no returns or exchanges on final sale items.

The customer has to pay the shipping back to GLOCK. We will send any requested exchange items after we have received the original merchandise at the warehouse.

To initiate a return or exchange please contact teamglock@glock.us with your order details.

GLOCK Inc. is not responsible for and will not replace packages that show as delivered by carrier if the package is over $50.00 and is shipped without an adult signature required.

You can find an authorized GLOCK dealer near you using our DEALER LOCATOR . The Dealer Locator will show you which dealers are certified GLOCK Stocking dealers and Blue Label dealers, which dealers have a shooting range, and which ones have a certified GLOCK Armorer.

No. The G18 pistol is a select-fire fully automatic pistol. GLOCK, Inc. does not sell G18 pistols to the commercial market.  The select-fire G18 pistol is only available to law enforcement agencies and the military.

GLOCK, Inc. does not sell frames. Spare slides can be found at the GLOCK SHOP.

California law prohibits the sale of Gen4, Gen5 and US manufactured pistols. LEARN MORE .

Yes, the GLOCK BLUE LABEL PROGRAM is available to eligible law enforcement and military at authorized Blue Label Dealers.

Proper cleaning and lubrication prevent corrosion and removes accumulated dirt and debris that can affect your pistol’s operation. Reference the OWNER'S MANUAL  on routine maintenance for your model.

It’s ok to dry fire your GLOCK pistol, but we recommend using a snap cap or dummy round if you will be dry firing for a long period of time.

We recommend using ammunition that is manufactured and meets SAAMI or other industry standards, and while some +P ammunition meets these guidelines, +P+ usually does not. This ammunition may generate a higher pressure than standard ammunition, which could shorten the life of the parts of your firearm.

No, we recommend the use of jacketed ammunition only.

Yes, in most cases you can convert your GLOCK pistol to another caliber by changing the barrel. However, early GLOCK models may not be able to be converted. If you aren’t sure if your pistol can be converted, contact Technical Services at Technical.Service@glock.us.

Yes, the assembly notch is for assembly only. The recoil spring assembly drops down into the frame recess and stays there until it is disassembled, when the slide and barrel come forward, picking it up out of the lower position.