Customer Service
Customer Service
Customer Service
GLOCK seeks perfection in every product it produces, but when issues do arise, we want to provide the best-in-class customer support. Our team of U.S.-based customer service professionals are trained to address your needs. If they don’t have an immediate answer, they will work diligently to resolve your inquiry quickly.
We are now accepting walk-ins for GLOCK Technical Services. Please be aware that there is limited availability to ensure the health and safety of our customers and employees and access will be permitted on a first come, first serve basis. All customers will be required to check in with security and have a temperature check prior to entry into the facility and will be required to wait in their vehicle while service is being performed.
Contact
General Contact: Please contact GLOCKCustomerService@glock.us to inquire about new products, existing product information, current sales orders, your pistol's production date and returns.
Technical/Warranty Support: GLOCK is proud to offer world class service on your firearm. Please contact our Technical Service or Warranty Department for information regarding services offered for pistols and parts. Contact Warranty@glock.us or Technical.Service@glock.us
U.S. Headquarters
GLOCK, Inc.
6000 Highlands Parkway SE
Smyrna, GA 30082
USA Phone: 770-432-1202
FAX: 770-433-8719
For inquiries for Canada, please email Canada@GLOCK.us
Return Policy
Items can be returned within 45 days with copy of the receipt.
Items must be purchased through store.teamglock.com to be eligible for return or exchange through GLOCK, Inc.
The item must be in its original packaging and free from wear.
There are no returns or exchanges on final sale items.
The customer has to pay the shipping back to GLOCK. We will send any requested exchange items after we have received the original merchandise at the warehouse.
GLOCK Inc. is not responsible for and will not replace packages that show as delivered by carrier if the package is over $50.00 and is shipped without an adult signature required.
To initiate a return or exchange please contact teamglock@glock.us with your order details.